Privacy Policy for MPE Services LLC

Effective Date: 03/05/2025

MPE Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and SMS messaging.

1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: Name, address, email address, phone number.

  • Technical Data: IP address, browser type, operating system.

  • Usage Data: Pages visited, time spent on the site, navigation paths.

  • SMS Communication Data: Consent status, message logs, opt-in and opt-out actions.

2. How We Use Your Information

Your information is used for the following purposes:

  • Service Delivery: To process and respond to service requests.

  • Communication: To send updates, confirmations, and reminders related to our services.

  • Marketing (with Consent): To inform you about promotions, new services, or changes.

  • Compliance & Security: To adhere to legal obligations and protect our rights.

3. SMS Messaging Policy

By providing your phone number and opting in to receive text messages from MPE Services, you consent to receive SMS communications regarding:

  • Service inquiries and updates.

  • Appointment confirmations and reminders.

  • General service-related notifications.

Message Frequency & Costs:

  • Message frequency may vary.

  • Standard message and data rates may apply.

Opting Out of SMS Communications

  • You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. Once you opt out, you will no longer receive SMS communications.

  • If you need assistance, text HELP or contact our customer service at service@callmpe.com.

Data Privacy & Security

  • Your mobile messaging opt-in data will not be shared with third parties for their marketing purposes.

  • For more details on how we handle personal information, please refer to our [Terms & Conditions].

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share data in the following circumstances:

  • Service Providers: We may work with third-party vendors (such as ServiceTitan) to facilitate service delivery, appointment scheduling, and customer communications. These providers are bound by confidentiality agreements.

  • Legal Requirements: We may disclose personal information if required by law, legal processes, or to protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Technical Safeguards: Encryption, secure servers, firewalls.

  • Organizational Measures: Access controls, staff training on data protection.

Despite these measures, no system is completely secure. We encourage you to take precautions when sharing personal information online.

6. User Rights

You have the right to:

  • Access Your Data: Request copies of the personal data we hold about you.

  • Correct Your Data: Request corrections to inaccurate or incomplete information.

  • Delete Your Data: Request the deletion of your data under certain conditions.

  • Object to Processing: Object to how we process your data.

To exercise any of these rights, please contact us at service@callmpe.com or 256-766-9439.

7. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy policies or content of third-party sites. We encourage you to review their policies before sharing personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

MPE Services LLC
3311 Co Rd 47, Florence, Alabama 35630
Phone: 256-766-9439
Email: service@callmpe.com